FAQs

“Your Questions, Answered”

Got questions? We’re here to help! Here are some of the most common things people ask us about custom orders, shipping, lead times, and more. If you can’t find what you’re looking for, feel free to contact us anytime!

Frequently Asked Questions (FAQs)

1. How do I place an order for an event or bulk request?

Easy! Just go to our Event Orders page and send us your event details — like the date, quantity, theme, and custom requests. We’ll get back to you with a quote and next steps.

2. How early should I order for my event?

We recommend placing your order at least 3-4 weeks before your event date. For larger or personalized orders, the earlier the better!

3. Do you accept rush orders?

Yes, depending on availability and the type of product. Rush fees may apply. Feel free to message us and we’ll see what we can do!

4. Is there a minimum order for customized favors?

Minimum orders may apply depending on the item. But don’t worry — let us know what you need and we’ll do our best to work with you.

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5. Can I request a sample before ordering?

Yes! Sample fees apply, but these fees will be credited back to your total order once confirmed.

Do you ship nationwide or internationally?

Yes! We ship within the Usa  and internationally. Shipping fees vary based on location and order size.

How long does shipping take?

Shipping time depends on your location. We’ll provide an estimated delivery date once your order is ready to ship

Can I customize my order?

Absolutely! Most of our products can be personalized — from labels and packaging to (candle design)  scents and colors (depending on the product). Let us know your ideas!

What’s your return or refund policy?

Since most of our items are handmade and personalized, we do not accept returns or exchanges. However, if there’s an issue with your order, please contact us within 3 days of receiving it and we’ll be happy to help.